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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ian Conley

August 19, 2026

5  out of  5
rating by Ian Conley
"Briana was absolutely amazing in helping me switch and get a low price on my insurance. Definitely better service and friendliness than my previous insurance provider!"
We responded:
"Ian, switching insurance and finding a rate you feel good about is always a win! We’re pleased Briana could make the process easy while providing the friendly service you deserved. Thank you for recognizing her and sharing your experience with our team!"
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Summer Holman

August 6, 2026

5  out of  5
rating by Summer Holman
"We needed to switch insurance companies and Lance was so professional, helpful, and quick in meeting our needs! He saved us $700+ a year and made sure that we had the coverage that we needed."
We responded:
"It's great to hear that we were able to assist you in switching insurance companies and help save you over $700 annually while ensuring you have the necessary coverage. If you have any more questions or need further assistance with your insurance needs, feel free to reach out. Thanks, Summer!"
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Kobe

August 6, 2026

5  out of  5
rating by Kobe
"I appreciate Briana and Andy for looking out 2 of the best agents around."
We responded:
"You've put a smile on our faces, Kobe! We're grateful for your recognition of Briana and Andy's efforts. Our team is dedicated to providing exceptional service, and it's great to hear they made a positive impact on your insurance experience."
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diana martinez

July 28, 2026

5  out of  5
rating by diana martinez
"I went to get auto insurance for the first time ever and Briana made the process so smooth and made things so easy to understand! She was so sweet I feel so grateful I had such a pleasant experience because of her and will be recommending her!"
We responded:
"Diana, we’re so glad we could help you get started! It’s wonderful knowing Briana made your first experience with auto insurance feel simple and approachable. Thank you for choosing our team—we’re excited to continue being your insurance resource."
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jade sheets

July 28, 2026

5  out of  5
rating by jade sheets
"Briana was amazing! So wonderful and helpful especially since it was my first time getting my own insurance. I have so many great things to say about her 🩷"
We responded:
"What a great way to start your insurance journey, Jade! We’re happy Briana was able to provide the guidance and support you needed while making the experience a positive one. We appreciate you choosing our agency and look forward to helping you in the future."
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Hanabul Rik

July 15, 2026

5  out of  5
rating by Hanabul Rik
"Jessica is an amazing and wonderful and most beautiful soul and just by talking with her I enjoy being with State farm I think Jessica is amazing 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹"
We responded:
"Hanabul, we're so glad to hear how much you enjoy working with Jessica and that she has made your experience with State Farm so positive. You can always count on us for your insurance needs."
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Doris Smith-King

July 9, 2026

5  out of  5
rating by Doris Smith-King
"Briana is the best. Everytime i need something done with one of my policies she is my go to. She handles things in a professional manner and gets it gone quickly and correctly. I highly recommend her for your insurance needs."
We responded:
"Your kind words are greatly appreciated, Doris. We’re happy to know Briana has been there to handle your policies with care and professionalism. Thank you for choosing our team and sharing your positive feedback!"
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Jacob Ward

July 7, 2026

5  out of  5
rating by Jacob Ward
"Jessica Dye was very helpful when trying to get a renters insurance proof and was very sweet. Definitely recommend her!"
We responded:
"Thank you, Jacob, for your kind words about Jessica Dye. We're glad she could assist you with your renters insurance proof. Thanks for being part of our family!
"
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Dunamis Ackerl

July 2, 2026

5  out of  5
rating by Dunamis Ackerl
"Great service, no complaints at all."
We responded:
"We appreciate you, Dunamis! Thank you for your trust, your support, and for taking the time to share your experience. It was a pleasure helping you!"
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Robert Martin

June 26, 2026

4  out of  5
rating by Robert Martin
"Has been a very helpful agent when mishaps happen."
We responded:
"Robert,
Thank you for your kind words. I hope that we can always be there for you when things occur.
Merry Christmas!

Lance and the Cook Team "
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Patrick Schwend

June 18, 2026

5  out of  5
rating by Patrick Schwend
"Betty & Andy were very helpful with helping my family get the insurance we needed. Process was very smooth and pain-free. Couldn't have asked for a better experience. Thank you guys for all you do!"
We responded:
"Thank you so much, Patrick, for sharing your experience with us! We're really happy to hear that Betty and Andy were able to assist your family smoothly and effectively. Your feedback truly means a lot to us!"
Profile photo of Kenneth White

Kenneth White

June 18, 2026

5  out of  5
rating by Kenneth White
"Jessica is the best! She's everything anyone could ask for in a customer facing world. Nice, efficient, pleasant, and knowledgeable. Thank you Jessica for delivering my boat ins so quick!"
We responded:
"Kenneth, thanks for sharing your kind words about Jessica! It’s great to hear she made your boat insurance experience efficient and easy to work through. We truly appreciate your feedback."
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Michael Seel

June 8, 2026

5  out of  5
rating by Michael Seel
"excellent service"
We responded:
"Thank you, Michael, for your feedback. We're glad to hear you received excellent service from our team. If you have any questions or need further assistance, feel free to reach out."
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Cynthia Combs

May 13, 2026

5  out of  5
rating by Cynthia Combs
"I had an excellent experience with Jessica Dye when she helped me to get the paperwork corrected on our insurance. She was kind, helpful, and followed through immediately on the actions needed. She made us truly glad that we had changed to State Farm for our home and auto insurance. Her prompt and effective service made what could have been a long and painful process so much easier, and we are more than satisfied with her work!"
We responded:
"Cynthia,
Thank you so much for your support of our business as well as your kind words regarding Jessica.
We are so grateful for your business to our business!"
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Dominic Gallicchio

April 28, 2026

5  out of  5
rating by Dominic Gallicchio
"I had a great experience with Jess and am now paying less money for more coverage than I had with Progressive. Highly recommend this location and Jess in particular."
We responded:
"Thank you, Dominic, for sharing your experience! It's great to hear that Jess was able to help you find better coverage at a lower cost. We appreciate your recommendation and look forward to serving you in the future."
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Eugene Smith

April 27, 2026

5  out of  5
rating by Eugene Smith
"First visit was very good! Briana was able to handle both my home and auto accounts and was very nice to deal with. Staff was very helpful and I really enjoyed Briana! No pressure tactics, just good reliable quotes. Highly recommend you contact this company if you are looking for home or auto insurance!"
We responded:
"Thank you, Eugene, for sharing your experience! We're glad to hear that Briana and the team were able to assist you with your home and auto accounts in a friendly and helpful manner. We appreciate your recommendation and look forward to serving you again."
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Kimi

April 22, 2026

5  out of  5
rating by Kimi
"I had a great experience working with Briana. She was very helpful, patient, and made the whole insurance process smooth and easy to understand. She answered my questions clearly and made sure everything was set up correctly without any stress. She was also very friendly and professional throughout the process. I really appreciate her help and would definitely recommend working with her."
We responded:
"Thank you, Kimi, for sharing your experience with Briana. It's great to hear that she was helpful, patient, and made the insurance process smooth for you. We appreciate your recommendation and look forward to assisting you in the future. "
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Cindy

April 17, 2026

5  out of  5
rating by Cindy
"Very attentive to everything. From home to car to life insurance. Very pleased with service and cost."
We responded:
"Thank you, Cindy, for your feedback! It's great to hear that you found our service and cost satisfactory across your home, car, and life insurance needs. We're here to help whenever you need us."
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Heather Houser

April 16, 2026

5  out of  5
rating by Heather Houser
"We were fortunate to work with both Lance and Andy on our home and auto insurance! They were very prompt in getting us quotes and by bundling, we are saving a lot of money annually. Both were super kind and thorough. We will be telling our friends about them!"
We responded:
"Thank you, Heather, for sharing your experience with us! It's great to hear that we were able to assist you with your home and auto insurance needs and help you save money. We appreciate your recommendation to your friends."
Profile photo of Natalie Greene

Natalie Greene

April 12, 2026

5  out of  5
rating by Natalie Greene
"Great experience with Lance Cook’s office! Jessica Dye was incredibly friendly, knowledgeable, and took the time to provide a thorough quote. Her customer service was top notch and made the process easy. Highly recommend!"
We responded:
"Thank you, Natalie, for sharing your experience! We're glad to hear that Jessica Dye's friendly and knowledgeable service made the process easy for you. Your recommendation means a lot to us. "
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Lidoine Nelson carbajal

March 30, 2026

5  out of  5
rating by Lidoine Nelson carbajal
"Stephanie did an excellent job handling our insurance. She ensured that all the issues we had were properly taken care of and maintained great communication throughout the process. Would highly recommend her to assist with your insurance needs!"
We responded:
"We are so happy to hear that your experience with Stephanie at our office was positive and that she was able to help you with your questions. Thank you for choosing our agency and welcome to Lance Cook State Farm!"
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Markee Perry

March 20, 2026

5  out of  5
rating by Markee Perry
"Great sales rep BRI WAS AMAZING"
We responded:
"Markee,
I'm so glad to hear that your experience was positive with Bri.
Welcome to Lance Cook State Farm and thank you for your business! "
Profile photo of Robert Willis

Robert Willis

March 20, 2026

5  out of  5
rating by Robert Willis
"I recently worked with Jessica Dye to transition my car insurance from my previous vehicle to a new one, and it was a very smooth experience. A simple phone call took care of everything in no time. Jessica was friendly, helpful, and made the entire process easy from start to finish."
We responded:
"Thank you, Robert, for sharing your experience with Jessica. It's great to hear that the transition of your car insurance was smooth and handled efficiently. We appreciate your feedback and look forward to assisting you in the future. Thank you for your business to Lance Cook's office !"
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The Realwriter

March 16, 2026

5  out of  5
rating by The Realwriter
"I moved away from Hickory 10 years ago. But I still use State Farm and kept Lance's group as my agents. Hands Down this group is THE ONLY reason I will stay with State Farm."
We responded:
"Thank you, The Realwriter, for your loyalty and for sharing your experience with our team. It's great to hear that our service has made such a positive impact on your decision to stay with State Farm. We're here to support you no matter where you are.
Thanks for being a loyal customer!"
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Richie Ryan (Rit_Chee)

March 9, 2026

5  out of  5
rating by Richie Ryan (Rit_Chee)
"I had help from Jessica Lynn Dye and she was able to get me a cheaper insurance than what I had previously. The process was quick and easy."
We responded:
"Thank you, Richie, for sharing your experience with us. It's great to hear that Jessica was able to assist you in finding a more affordable insurance option quickly and easily. We appreciate your feedback and look forward to serving you again! "