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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

ALisa Yount

September 6, 2023

5  out of  5 rating by ALisa Yount
"Lance Cook is very good at his job. I've been with them for years and never had a bad experience. Excellent service"

Verónica Arocho

August 31, 2023

5  out of  5 rating by Verónica Arocho
"(Translated by Google) Excellent services, they explained everything to me in detail and found the offer that best suited me. I recommend them!!!! (Original) Excelente servicios, me explicaron todo a detalles y me buscaron la oferta que mas me convenía. Los recomiendo!!!!"

Cindy Rhame

August 29, 2023

5  out of  5 rating by Cindy Rhame
"This State Farm office & their staff are so professional & friendly. Many thanks to Stephanie for making the change of insurance companies for both my home & car so easy, not to mention saving me a ton of $$$. We met the owner on our way out - these are hometown folks who actually care that everything is perfect for YOU with your coverage. They truly live up to their motto of "like a good neighbor..." I felt treated like a good neighbor. I highly recommend calling this office if shopping for new insurance. I had been shopping for new insurance for a month-- wish I would've called Lance Cook's FIRST- but I'm ever grateful I called them last as it was a totally different experience than with the other companies I'd talked with prior, thus making me appreciate their customer service even more! Thanks for everything, y'all!"

Melissa Duncan

August 16, 2023

5  out of  5 rating by Melissa Duncan
"Been there all my adult life"

Tim Schwab

August 1, 2023

5  out of  5 rating by Tim Schwab
"Megan Benfield will take care of your insurance needs! She's been super helpful, and polite"

Roy Keen

July 31, 2023

5  out of  5 rating by Roy Keen
"Very kind helpful and knowledgeable, great interaction."

Dawn Wellman

July 27, 2023

5  out of  5 rating by Dawn Wellman
"Christine Mckinney answered all my questions and was very knowledgeable! You ma'am are a rock star!"

Hollis Whalen

July 7, 2023

5  out of  5 rating by Hollis Whalen
"Christine McKinney was very helpful and knowledgeable! We appreciated her advice and help very much! Excellent agent!"

Raul Ortiz

June 30, 2023

5  out of  5 rating by Raul Ortiz
"Great people. Specially Stephanie she was really nice and helpful. Thank you!"

Paula Benfield

June 30, 2023

5  out of  5 rating by Paula Benfield
"Megan Brown provided me with a quick and detailed insurance quote! She is a gem to work with!"

Pamela White

June 30, 2023

5  out of  5 rating by Pamela White
"Agent Megan Benfield was easy to work with and very nice. Insurance quotes were quick and lower than competitors. I will use her again in the future."

Josh McKinney

June 29, 2023

5  out of  5 rating by Josh McKinney
"Lance Cook State Farm is a high-quality office. Christine is great to work with and is a consummate professional. You can trust her with all of your insurance needs."

Melody Rivero

June 28, 2023

5  out of  5 rating by Melody Rivero
"Stephanie K is the best! She was very attentive and made sure my family was taken care of."

Abigail Taylor

June 28, 2023

5  out of  5 rating by Abigail Taylor
"I love Christine, she’s the most genuine hardest worker around. Nothing but good things to say!"

Andrew Turnbull

June 28, 2023

5  out of  5 rating by Andrew Turnbull
"The atmosphere is always so pleasant and positive. Christine McKinney, in particular, is brilliant when it comes to customer service and just being herself. She is a breath of fresh air."

Nicholas Deptola

June 28, 2023

5  out of  5 rating by Nicholas Deptola
"Great team. Always there to help me when I need them. Would highly recommend Lance to anyone needing insurance. His team is truly high quality professionals."

Kenlyn Farnsworth

June 26, 2023

5  out of  5 rating by Kenlyn Farnsworth
"I have researched insurance agencies for the best prices and personal experiences. Everything looked good online so we decided to give it a try in person. I have to say our visit was everything we wanted it to be. Stephanie Kates is the agent we met today and she is the sweetest, personable woman. She took the time to explain everything in detail and went above and beyond to make our appointment special and precise. Our son loved her because he was offered a cupcake as well. Even though we met as strangers we left as friends. We felt very taken care of and that’s what we look for over pricing. 10/10 will recommend this office to anyone in search of their insurance."

Regina Matthews

June 1, 2023

5  out of  5 rating by Regina Matthews
"Excellent Customer Service"

Sonya Richardson

May 23, 2023

5  out of  5 rating by Sonya Richardson
"State farm is great! I've been with them for years and I'm staying."

Joe Jones

March 31, 2023

5  out of  5 rating by Joe Jones
"Fair rates great servuce"

Musa Gambino

March 31, 2023

5  out of  5 rating by Musa Gambino
"Stephanie is awesome!!! Great customer service…Really sweet helped me out with a better insurance rate and gave me insightful info Thanks Stephanie recommend State Farm’s Stephanie NOT Jake lol"

Eliezer Figueroa

March 24, 2023

5  out of  5 rating by Eliezer Figueroa
"(Translated by Google) Excellent service, the staff is fully trained when it comes to insurance, especially the sales representative, Mrs. Stephanie Kates, is committed to customer service in all the services that the client needs, from auto insurance to life insurance and much more. explains everything to the entire Hispanic community in this office they make you feel like family….. 100% recommended ⭐️⭐️⭐️⭐️⭐️ (Original) Excelente servicio el personal está totalmente capacitado cuando se trata de seguros en especial la representante de ventas la Sra.Stephanie Kates esta comprometida con el servicio al cliente en todos los servicios que el cliente necesite desde seguros de autos hasta seguros de vida y mucho más te explica todo a toda la comunidad hispana en esta oficina te hacen sentir en familia ….. 100% recomendados ⭐️⭐️⭐️⭐️⭐️"

Aaron Bessey

March 14, 2023

5  out of  5 rating by Aaron Bessey
"Cannot recommend Lance Cook and his State Farm offices enough! Lance is extremely responsive, attentive, and always puts his clients first. Any time I have had a question or insurance need, he's been awesome. If you want first-class customer service and pricing, while getting to work with a family-oriented and all-around great guy, then Lance and his team are the insurance agents for you! Also, shout-out to their amazing intern MacKenzie Hulsey! Go Bears!"

David & Lisa Winters

March 3, 2023

5  out of  5 rating by David & Lisa Winters
"Emily is the very best! I will never leave as long as she is here! She recently helped me navigate two insurance challenges. She resolved these quickly. Thank you Emily!!!"

Justin Hay

February 23, 2023

5  out of  5 rating by Justin Hay
"I switched to Lance a year ago and I cannot say enough about the experience and his rates. He not only saved me money but his team made the switch easy."