State Farm® Insurance Agent Lance Cook
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roberta Seay
December 23, 2025
5
out of
5
rating by Roberta Seay
"Excellent service from Briana. Friendly and efficient. Went above and beyond."
We responded:
"Thank you, Roberta, for your review. We're glad to hear that Briana provided friendly and efficient service, going above and beyond for you. Your feedback is greatly appreciated. Merry Christmas!🎄 "
Kim Mckinney
December 19, 2025
5
out of
5
rating by Kim Mckinney
"I had a really great experience with Brianna. I spoke with her yesterday and she called me back today. She was pleasant and helped me promptly!"
We responded:
"Kim, Thank you for sharing your positive experience with Briana with us. Great to hear that she called you back quickly and got your question answered! Merry Christmas!"
Deren Campbell
December 18, 2025
5
out of
5
rating by Deren Campbell
"Bri is always a pleasure to talk to. Fast, friendly and efficient."
We responded:
"Hello Deren, Thank you for your nice words about Bri! She spoke very highly of you as well, and we are very happy to have you as a customer! Welcome to Lance Cook State Farm! "
Andy Bisulca
December 17, 2025
5
out of
5
rating by Andy Bisulca
"Today, Jessica assisted in helping me better understand questions I had concerning recent billing. I am thankful for the professional and courteous support I received not only from Jessica, but everyone on Lance Cook’s State Farm team who I have dealt with over the years."
We responded:
"Hello Andy, So glad to hear that Jessica was able to help you with your bill. She's new, but she is rally coming along well and we are excited to have her on our team! We are grateful for your business and thank you for your nice comments! "
SaTori Stevenson
December 16, 2025
5
out of
5
rating by SaTori Stevenson
"I spoke with Briana and she was really awesome! She explained everything that I needed to know thoroughly and she was very sweet the entire time.🫶🏽"
We responded:
"Thank you, SaTori, for sharing your experience with Briana! We're glad to hear she was able to explain everything thoroughly and provide such a sweet interaction. Your feedback means a lot to us. "
Kimberly Russell
December 11, 2025
5
out of
5
rating by Kimberly Russell
"Jessica Dye was absolutely awesome and amazzzing! Not only did she teach me the breakdowns of the quote, but she also helped me with bundling and finding discounts that saved me tremendously. She really cared and her compassion resonates through the phone making the usually dreaded process so smooth and simple. Great experience!!! Kim R"
We responded:
"Kimberly, So glad to hear that Jessica took the extra time to help show you how bundling can save you money! Really appreciate you taking the time to share this! Merry Christmas! "
Andrew Stafford
December 10, 2025
5
out of
5
rating by Andrew Stafford
"I reached out to Lance Cook State Farm to see if I could save some on my home & auto bundle all while switching to a reputable local broker. Agent Tanner Botts was extremely helpful and was able to save me over $600 annually on home insurance alone, but with better coverage than I had prior. Their team took a lot of dedicated time to walk through all my questions and stipulations. Would highly recommend to anyone new to the Hickory area or looking for competitive rates."
We responded:
"Thank you, Andrew, for sharing your experience with us! We're glad Tanner was able to assist you in saving on your home insurance while providing better coverage. We appreciate your recommendation and are here to help with any future questions."
Nastosha Randles
December 9, 2025
5
out of
5
rating by Nastosha Randles
"Bri was an absolute delight to sort out business with. She handled my concern with priority. She was very attentive and followed up with us as promised. She was very helpful. Thank You Brianna!"
We responded:
"Thank you, Nastosha, for sharing your experience with Bri. It's great to hear that she was attentive and prioritized your concerns effectively. We appreciate your feedback and look forward to assisting you in the future."
Jennifer Berube
December 5, 2025
5
out of
5
rating by Jennifer Berube
"Bri was an absolute delight to sort out business with. She handled our concern with priority and determination to find out the problem. She was very attentive and followed up with us as promised. Thank You Brianna!"
We responded:
"Thank you, Jennifer, for sharing your experience with Bri. It's great to hear that she was attentive and determined in addressing your concerns. We appreciate your feedback and support! Thank you for your business!"
Kelly Rector
December 4, 2025
5
out of
5
rating by Kelly Rector
"Briana was great! She was very helpful with my home and auto. Highly recommend working with her!"
We responded:
"Thank you, Kelly, for your feedback! It's great to hear that Briana was able to assist you with your home and auto needs. We appreciate your recommendation and look forward to serving you again. Appreciate your business to our office as well!"
chris56172
December 2, 2025
5
out of
5
rating by chris56172
"Called in today and spoke with Briana, She quickly handled my situation and got everything taking care of. Thanks again!"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! Briana does a fantastic job for us and we are so glad that she was able to help you, Chris!"
Tiffany Young
November 21, 2025
5
out of
5
rating by Tiffany Young
"Absolutely loved Briana! A very happy customer! 🙂"
We responded:
"Thank you, Tiffany! We're glad to hear that Briana made your experience a positive one. Your feedback means a lot to us. So glad to hear that you're being appreciated too!"
Tyshun Flowers
November 10, 2025
5
out of
5
rating by Tyshun Flowers
"Emily is the greatest associate ever!! She has literally helped me with my home and car!! She makes sure she updates me with renewals and how to save money!! Couldn’t ask for a better associate and agency!!!"
We responded:
"Your detailed review is a tremendous help to us and to future customers. We're thrilled that our commitment to quality shone through in your experience! "
Kawaboy
November 2, 2025
5
out of
5
rating by Kawaboy
"Briana Despain was great to work with at Lance Cook State Farm. She helped me get the coverage I needed quickly and made the whole process smooth and easy. Definitely appreciate her help!"
We responded:
"Thank you for your kind words about Briana. We're glad to hear she made the process smooth and easy for you. Your feedback is greatly appreciated! I'll let Briana know that you appreciate her hard work! "
Wylou Daniels
October 14, 2025
5
out of
5
rating by Wylou Daniels
"Brianna Despian was really sweet. And helpful she was straight forward and understanding."
We responded:
"Thank you, Wylou, for your kind words about Brianna. We're glad to hear she was helpful and straightforward in assisting you. We appreciate your feedback and look forward to serving you again."
Jessica Hatchett
October 8, 2025
5
out of
5
rating by Jessica Hatchett
"Super nice staff, was able to match our current policy but at a much affordable rate. Would recommend to anyone."
We responded:
"We appreciate you taking the time to leave this five-star review, Jessica! It means so much to know that we could provide the support and coverage you need. "
Ian Mauck
October 5, 2025
5
out of
5
rating by Ian Mauck
"I found them on Google. When I called Stephanie helped me and she did an excellent job at bundling everything together and finding me all the discounts. she literally got my bill cut in half every month and I appreciate that. I would definitely highly recommend them to anyone. Thank you so much for everything that you did and not trying to pressure me into something I didn’t wanna do. FIVE STARS!!!"
We responded:
"Thank you, Ian, for your kind words and for choosing us through Google. It's great to hear that Stephanie was able to assist you effectively and find the best discounts for your needs. We appreciate your recommendation and look forward to continuing to serve you."
Techlife
September 10, 2025
5
out of
5
rating by Techlife
"Briana was fantastic, patient, listened to what coverage I needed. Went over forms and made sure everything was just right!! 10-10!! Thank you! Keith C"
We responded:
"Thank you, Techlife, for your kind words about Briana. We're glad to hear she was able to assist you with your coverage needs. We appreciate your feedback and look forward to serving you again."
Andrew Nugent
September 4, 2025
5
out of
5
rating by Andrew Nugent
"Lance and his team were very hospitable. Working with them has been a joy and an honor and I won’t hesitate to use them in the future!"
We responded:
"Thank you, Andrew, for your kind words about our team. It's great to hear that your experience with us has been enjoyable and honorable. We look forward to assisting you again in the future! Welcome to the Lance Cook Agency!"
Rubén dario Ortega mieres
August 30, 2025
5
out of
5
rating by Rubén dario Ortega mieres
"Excellent service, Stephanie's help was very helpful, thank you for always counting on State Farm."
We responded:
"Thank you, Rubén, for your kind words and for highlighting Stephanie's assistance. We're grateful to have you as part of our State Farm family. If you need anything else, feel free to reach out."
Amanda Danda
July 24, 2025
5
out of
5
rating by Amanda Danda
"Worked with Bri on a quote for auto insurance for me and my family. 3 Automobiles and adding a new driver. Bri was wonderful to work with and ended up saving us money. We were with another insurance agency for over 20 years and switched to Sate Farm today. Thank you so much Bri!!!"
We responded:
"Thank you, Amanda, for taking the time to share your experience. We're glad Bri could assist you with your auto insurance needs and help you save money. Welcome to the State Farm family!"
Judy Browning
July 8, 2025
4
out of
5
rating by Judy Browning
"Very helpful"
We responded:
"Customer satisfaction is our top priority, and your feedback is what keeps us motivated! Thank you for your kind words and for allowing us to serve you! "
Jordyn Gaither
July 8, 2025
5
out of
5
rating by Jordyn Gaither
"Briana was so helpful in getting me a new policy! She was easy to talk to and understand. I appreciate all of her hard work and time spent helping me!"
We responded:
"Thank you, Jordyn, for your feedback! We're glad to hear that Briana was able to assist you effectively with your new policy. Your appreciation means a lot to us. Welcome to Lance Cook State Farm!"
pjii28602
July 1, 2025
5
out of
5
rating by pjii28602
"Briana Despian was knowledgeable and attentive. A great experience from start to finish with obtaining home owner's and auto insurance. I would highly recommend her to handle your insurance needs."
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
vinous_tomato
June 19, 2025
5
out of
5
rating by vinous_tomato
"First time getting auto ins, Bre was very helpful and clear about what pricing would be, what it covered, and exactly what made up the price. Was half what progressive was gonna charge and covered more"
We responded:
"Thank you for your glowing review! Providing peace of mind through great coverage is what we do best, and we’re happy to have helped! "