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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joua Vue

September 17, 2026

5  out of  5
rating by Joua Vue
"My experience was great! I had a really fun conversation with Jessica as she helped walk me through the change of insurance from out of state to NC. She was very nice and informational. It didn't feel like they were just all business and trying to get the phone call over with. Definitely felt like I was in great hands and we'll taken cared of."
We responded:
"Joua, your review was such a lovely thing to see! It's wonderful to hear that Jessica made your transition to NC insurance smooth and enjoyable. We're grateful for your trust and are here whenever you need us."
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Mario Santiago-Acosta

September 15, 2026

5  out of  5
rating by Mario Santiago-Acosta
"I highly recommend State Farm! I was previously with National General, but after speaking with Madison, I switched immediately. Madison was very professional, easy to talk to, and made the whole process simple. Great customer service!"
We responded:
"Mario, thank you so much for spreading the word about our team! It’s fantastic to hear that Madison made your switch so seamless and enjoyable. We truly appreciate your trust in our agency and are always here for any future insurance needs you may have!"
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James Fogle

September 15, 2026

5  out of  5
rating by James Fogle
"I have been a customer of Lance Cook for many years and their prices are reasonable and service is great. Madison helped me last week and she was great!"
We responded:
"Hi James, thank you for your loyalty over the years and for sharing your experience! It's wonderful to hear that Madison provided you with great service. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs."
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Elias Villegas

September 15, 2026

5  out of  5
rating by Elias Villegas
"Briana Despian
Was the best person to talk to
Super easy, she understands everything I needed to it was a pleasure talking with her"
We responded:
"Hi Elias, thank you for sharing your experience with Briana! It's great to hear she made everything easy and enjoyable for you. We're grateful for your trust in our agency."
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alyssa bratton

September 11, 2026

5  out of  5
rating by alyssa bratton
"Briana Despian was a huge help to me and my fiancé she did her best to fit our needs and she was great to talk to. Genuinely some the best service someone could ask for. Definitely recommend!! She gave us the best rate we could find out of all insurance companies we’ve talked to. Thank you"
We responded:
"Alyssa, you and your fiancé were in good hands with Briana! We’re happy she could make the process easy and help you both find a rate that worked for you. Thanks for choosing our agency!"
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heather simmons

September 10, 2026

5  out of  5
rating by heather simmons
"I love working with Jessica. She was quick and such a pleasure speaking to her."
We responded:
"We really enjoyed seeing your review, Heather! It's great to hear that Jessica made your experience enjoyable and efficient. We're delighted to have her on our team, and we're here to assist with any of your insurance needs in the future."
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Odin Scronce

September 3, 2026

5  out of  5
rating by Odin Scronce
"Christine was super helpful. Love Lance Cook State Farm team!!"
We responded:
"Shakiy, we appreciate the review."
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Brian Dye

August 29, 2026

5  out of  5
rating by Brian Dye
"I needed to add a new car and remove an old car. Jessica was extremely knowledgeable and made the changes quickly and kept me informed each step of the way. She explained the process in a way that was easy to understand. I was totally satisfied with the experience."
We responded:
"Brian, thanks so much for sharing your experience with us. It's great to hear that Jessica was able to assist you efficiently with updating your car coverage and keeping you informed throughout the process. We're glad you were satisfied, and if you ever need further assistance with your insurance needs, feel free to reach out."
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Ian Conley

August 19, 2026

5  out of  5
rating by Ian Conley
"Briana was absolutely amazing in helping me switch and get a low price on my insurance. Definitely better service and friendliness than my previous insurance provider!"
We responded:
"Ian, switching insurance and finding a rate you feel good about is always a win! We’re pleased Briana could make the process easy while providing the friendly service you deserved. Thank you for recognizing her and sharing your experience with our team!"
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Summer Holman

August 6, 2026

5  out of  5
rating by Summer Holman
"We needed to switch insurance companies and Lance was so professional, helpful, and quick in meeting our needs! He saved us $700+ a year and made sure that we had the coverage that we needed."
We responded:
"It's great to hear that we were able to assist you in switching insurance companies and help save you over $700 annually while ensuring you have the necessary coverage. If you have any more questions or need further assistance with your insurance needs, feel free to reach out. Thanks, Summer!"
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Kobe

August 6, 2026

5  out of  5
rating by Kobe
"I appreciate Briana and Andy for looking out 2 of the best agents around."
We responded:
"You've put a smile on our faces, Kobe! We're grateful for your recognition of Briana and Andy's efforts. Our team is dedicated to providing exceptional service, and it's great to hear they made a positive impact on your insurance experience."
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diana martinez

July 28, 2026

5  out of  5
rating by diana martinez
"I went to get auto insurance for the first time ever and Briana made the process so smooth and made things so easy to understand! She was so sweet I feel so grateful I had such a pleasant experience because of her and will be recommending her!"
We responded:
"Diana, we’re so glad we could help you get started! It’s wonderful knowing Briana made your first experience with auto insurance feel simple and approachable. Thank you for choosing our team—we’re excited to continue being your insurance resource."
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jade sheets

July 28, 2026

5  out of  5
rating by jade sheets
"Briana was amazing! So wonderful and helpful especially since it was my first time getting my own insurance. I have so many great things to say about her 🩷"
We responded:
"What a great way to start your insurance journey, Jade! We’re happy Briana was able to provide the guidance and support you needed while making the experience a positive one. We appreciate you choosing our agency and look forward to helping you in the future."
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Hanabul Rik

July 15, 2026

5  out of  5
rating by Hanabul Rik
"Jessica is an amazing and wonderful and most beautiful soul and just by talking with her I enjoy being with State farm I think Jessica is amazing 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹"
We responded:
"Hanabul, we're so glad to hear how much you enjoy working with Jessica and that she has made your experience with State Farm so positive. You can always count on us for your insurance needs."
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Doris Smith-King

July 9, 2026

5  out of  5
rating by Doris Smith-King
"Briana is the best. Everytime i need something done with one of my policies she is my go to. She handles things in a professional manner and gets it gone quickly and correctly. I highly recommend her for your insurance needs."
We responded:
"Your kind words are greatly appreciated, Doris. We’re happy to know Briana has been there to handle your policies with care and professionalism. Thank you for choosing our team and sharing your positive feedback!"
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Jacob Ward

July 7, 2026

5  out of  5
rating by Jacob Ward
"Jessica Dye was very helpful when trying to get a renters insurance proof and was very sweet. Definitely recommend her!"
We responded:
"Thank you, Jacob, for your kind words about Jessica Dye. We're glad she could assist you with your renters insurance proof. Thanks for being part of our family!
"
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Dunamis Ackerl

July 2, 2026

5  out of  5
rating by Dunamis Ackerl
"Great service, no complaints at all."
We responded:
"We appreciate you, Dunamis! Thank you for your trust, your support, and for taking the time to share your experience. It was a pleasure helping you!"
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Robert Martin

June 26, 2026

4  out of  5
rating by Robert Martin
"Has been a very helpful agent when mishaps happen."
We responded:
"Robert,
Thank you for your kind words. I hope that we can always be there for you when things occur.
Merry Christmas!

Lance and the Cook Team "
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Patrick Schwend

June 18, 2026

5  out of  5
rating by Patrick Schwend
"Betty & Andy were very helpful with helping my family get the insurance we needed. Process was very smooth and pain-free. Couldn't have asked for a better experience. Thank you guys for all you do!"
We responded:
"Thank you so much, Patrick, for sharing your experience with us! We're really happy to hear that Betty and Andy were able to assist your family smoothly and effectively. Your feedback truly means a lot to us!"
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Kenneth White

June 18, 2026

5  out of  5
rating by Kenneth White
"Jessica is the best! She's everything anyone could ask for in a customer facing world. Nice, efficient, pleasant, and knowledgeable. Thank you Jessica for delivering my boat ins so quick!"
We responded:
"Kenneth, thanks for sharing your kind words about Jessica! It’s great to hear she made your boat insurance experience efficient and easy to work through. We truly appreciate your feedback."
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Michael Seel

June 8, 2026

5  out of  5
rating by Michael Seel
"excellent service"
We responded:
"Thank you, Michael, for your feedback. We're glad to hear you received excellent service from our team. If you have any questions or need further assistance, feel free to reach out."
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Cynthia Combs

May 13, 2026

5  out of  5
rating by Cynthia Combs
"I had an excellent experience with Jessica Dye when she helped me to get the paperwork corrected on our insurance. She was kind, helpful, and followed through immediately on the actions needed. She made us truly glad that we had changed to State Farm for our home and auto insurance. Her prompt and effective service made what could have been a long and painful process so much easier, and we are more than satisfied with her work!"
We responded:
"Cynthia,
Thank you so much for your support of our business as well as your kind words regarding Jessica.
We are so grateful for your business to our business!"
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Dominic Gallicchio

April 28, 2026

5  out of  5
rating by Dominic Gallicchio
"I had a great experience with Jess and am now paying less money for more coverage than I had with Progressive. Highly recommend this location and Jess in particular."
We responded:
"Thank you, Dominic, for sharing your experience! It's great to hear that Jess was able to help you find better coverage at a lower cost. We appreciate your recommendation and look forward to serving you in the future."
Profile photo of Eugene Smith

Eugene Smith

April 27, 2026

5  out of  5
rating by Eugene Smith
"First visit was very good! Briana was able to handle both my home and auto accounts and was very nice to deal with. Staff was very helpful and I really enjoyed Briana! No pressure tactics, just good reliable quotes. Highly recommend you contact this company if you are looking for home or auto insurance!"
We responded:
"Thank you, Eugene, for sharing your experience! We're glad to hear that Briana and the team were able to assist you with your home and auto accounts in a friendly and helpful manner. We appreciate your recommendation and look forward to serving you again."
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Kimi

April 22, 2026

5  out of  5
rating by Kimi
"I had a great experience working with Briana. She was very helpful, patient, and made the whole insurance process smooth and easy to understand. She answered my questions clearly and made sure everything was set up correctly without any stress. She was also very friendly and professional throughout the process. I really appreciate her help and would definitely recommend working with her."
We responded:
"Thank you, Kimi, for sharing your experience with Briana. It's great to hear that she was helpful, patient, and made the insurance process smooth for you. We appreciate your recommendation and look forward to assisting you in the future. "