State Farm® Insurance Agent Lance Cook
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Trish Seaford
January 30, 2026
5
out of
5
rating by Trish Seaford
"Worked with Stephanie here and she is the most helpful person I believe I have worked with and very pleasant! I will continue working with her for all my insurance needs, she is great!"
We responded:
"Thank you, Trish, for sharing your experience with Stephanie! It's great to hear that she has been so helpful and pleasant to work with. We look forward to continuing to assist you with all your insurance needs. "
Sarah Boston
January 14, 2026
5
out of
5
rating by Sarah Boston
"Stephanie has been absolutely amazing. She's helped me so much in the past few days with my questions and getting everything sorted with my insurance. She's so friendly every time I talk to her. Thank you!"
We responded:
"Thank you, Sarah, for sharing your experience with Stephanie. It's great to hear how helpful and friendly she has been in assisting you with your insurance needs. We appreciate your feedback! "
Paul Hessburg Sr
January 9, 2026
5
out of
5
rating by Paul Hessburg Sr
"From beginning to end, Stephanie Kates was awesome! Great customer service and helpful in getting us the coverage we needed. So grateful for the folks at the Lance Cook office."
We responded:
"Thank you, Paul, for your kind words about Stephanie and the team. We're glad to hear that you found the coverage you needed with great customer service. We appreciate your support! Welcome to Lance Cook State Farm! "
Jaimi Swaim
January 7, 2026
5
out of
5
rating by Jaimi Swaim
"Briana was exceptional in every way. She was kind, knowledgeable, and consistently professional. She set a level of excellence that few have met in my experience. Truly grateful for her care and expertise Thank you again, Briana!"
We responded:
"Thank you, Jaimi, for your thoughtful review. We're grateful to hear about your positive experience with Briana and her dedication to providing excellent service. Your feedback is truly valued. "
Fred Bryson
January 7, 2026
5
out of
5
rating by Fred Bryson
"Ms. Briana Despian assisted me in programming my auto discount module for my automobiles, for which I was most grateful. She was most professional and helpful in explaining the setup while successfully completing the task at hand. Due to my lack of mobile technology skills, this was truly appreciated. I t is is my opinion that Ms. Despina is most knowledgeable in assisting and meeting the services of State Farm customers. She is a quality asset for State Farm Insurance. Sincerely, John F. Bryson"
We responded:
"Fred, What a terrific review of your experience with Briana! We are so blessed to have her on our team and so thankful that you had a positive experience with her! Welcome to our office and thank you for your support! "
Richard James
December 31, 2025
5
out of
5
rating by Richard James
"Briana went above and beyond to help me get several houses insured on short notice. She wa very helpful and made the whole process easy for me. Thanks again Bri!!"
We responded:
"Richard, we are grateful for customers like you. So glad that Bri was a big help! Happy New Year!"
Dave
December 31, 2025
5
out of
5
rating by Dave
"Briana was extremely helpful and patient with me. I’m not the easiest to deal with but Briana was excellent throughout the months long process which led to me switching my auto and homeowners insurance to State Farm."
We responded:
"Dave, Thank you for your nice comments about how Briana was able to help! We are so grateful for your business here at Lance Cook State Farm! Happy New Year!"
Andy Vang
December 31, 2025
5
out of
5
rating by Andy Vang
"Very responsive and easy to work it. Been with them for 14 years and will continue to."
We responded:
"Andy, We've been so thankful for your long time business and we hope to continue to serve your insurance needs for years to come! Happy New Year!"
R. W.
December 29, 2025
5
out of
5
rating by R. W.
"Stellar customer service. Briana and Precious are knowledgeable, attentive, and top-notch when it comes to handling policy updates or questions!"
We responded:
"Thank you, R. W., for your feedback! We're glad to hear that Briana and Precious were able to assist you with your policy updates and questions. Your support means a lot to us. "
Roberta Seay
December 23, 2025
5
out of
5
rating by Roberta Seay
"Excellent service from Briana. Friendly and efficient. Went above and beyond."
We responded:
"Thank you, Roberta, for your review. We're glad to hear that Briana provided friendly and efficient service, going above and beyond for you. Your feedback is greatly appreciated. Merry Christmas!🎄 "
Kim Mckinney
December 19, 2025
5
out of
5
rating by Kim Mckinney
"I had a really great experience with Brianna. I spoke with her yesterday and she called me back today. She was pleasant and helped me promptly!"
We responded:
"Kim, Thank you for sharing your positive experience with Briana with us. Great to hear that she called you back quickly and got your question answered! Merry Christmas!"
Deren Campbell
December 18, 2025
5
out of
5
rating by Deren Campbell
"Bri is always a pleasure to talk to. Fast, friendly and efficient."
We responded:
"Hello Deren, Thank you for your nice words about Bri! She spoke very highly of you as well, and we are very happy to have you as a customer! Welcome to Lance Cook State Farm! "
Andy Bisulca
December 17, 2025
5
out of
5
rating by Andy Bisulca
"Today, Jessica assisted in helping me better understand questions I had concerning recent billing. I am thankful for the professional and courteous support I received not only from Jessica, but everyone on Lance Cook’s State Farm team who I have dealt with over the years."
We responded:
"Hello Andy, So glad to hear that Jessica was able to help you with your bill. She's new, but she is rally coming along well and we are excited to have her on our team! We are grateful for your business and thank you for your nice comments! "
SaTori Stevenson
December 16, 2025
5
out of
5
rating by SaTori Stevenson
"I spoke with Briana and she was really awesome! She explained everything that I needed to know thoroughly and she was very sweet the entire time.🫶🏽"
We responded:
"Thank you, SaTori, for sharing your experience with Briana! We're glad to hear she was able to explain everything thoroughly and provide such a sweet interaction. Your feedback means a lot to us. "
Kimberly Russell
December 11, 2025
5
out of
5
rating by Kimberly Russell
"Jessica Dye was absolutely awesome and amazzzing! Not only did she teach me the breakdowns of the quote, but she also helped me with bundling and finding discounts that saved me tremendously. She really cared and her compassion resonates through the phone making the usually dreaded process so smooth and simple. Great experience!!! Kim R"
We responded:
"Kimberly, So glad to hear that Jessica took the extra time to help show you how bundling can save you money! Really appreciate you taking the time to share this! Merry Christmas! "
Andrew Stafford
December 10, 2025
5
out of
5
rating by Andrew Stafford
"I reached out to Lance Cook State Farm to see if I could save some on my home & auto bundle all while switching to a reputable local broker. Agent Tanner Botts was extremely helpful and was able to save me over $600 annually on home insurance alone, but with better coverage than I had prior. Their team took a lot of dedicated time to walk through all my questions and stipulations. Would highly recommend to anyone new to the Hickory area or looking for competitive rates."
We responded:
"Thank you, Andrew, for sharing your experience with us! We're glad Tanner was able to assist you in saving on your home insurance while providing better coverage. We appreciate your recommendation and are here to help with any future questions."
Kelly Rector
December 4, 2025
5
out of
5
rating by Kelly Rector
"Briana was great! She was very helpful with my home and auto. Highly recommend working with her!"
We responded:
"Thank you, Kelly, for your feedback! It's great to hear that Briana was able to assist you with your home and auto needs. We appreciate your recommendation and look forward to serving you again. Appreciate your business to our office as well!"
chris56172
December 2, 2025
5
out of
5
rating by chris56172
"Called in today and spoke with Briana, She quickly handled my situation and got everything taking care of. Thanks again!"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! Briana does a fantastic job for us and we are so glad that she was able to help you, Chris!"
Tyshun Flowers
November 10, 2025
5
out of
5
rating by Tyshun Flowers
"Emily is the greatest associate ever!! She has literally helped me with my home and car!! She makes sure she updates me with renewals and how to save money!! Couldn’t ask for a better associate and agency!!!"
We responded:
"Your detailed review is a tremendous help to us and to future customers. We're thrilled that our commitment to quality shone through in your experience! "
Kawaboy
November 2, 2025
5
out of
5
rating by Kawaboy
"Briana Despain was great to work with at Lance Cook State Farm. She helped me get the coverage I needed quickly and made the whole process smooth and easy. Definitely appreciate her help!"
We responded:
"Thank you for your kind words about Briana. We're glad to hear she made the process smooth and easy for you. Your feedback is greatly appreciated! I'll let Briana know that you appreciate her hard work! "
Jessica Hatchett
October 8, 2025
5
out of
5
rating by Jessica Hatchett
"Super nice staff, was able to match our current policy but at a much affordable rate. Would recommend to anyone."
We responded:
"We appreciate you taking the time to leave this five-star review, Jessica! It means so much to know that we could provide the support and coverage you need. "
Techlife
September 10, 2025
5
out of
5
rating by Techlife
"Briana was fantastic, patient, listened to what coverage I needed. Went over forms and made sure everything was just right!! 10-10!! Thank you! Keith C"
We responded:
"Thank you, Techlife, for your kind words about Briana. We're glad to hear she was able to assist you with your coverage needs. We appreciate your feedback and look forward to serving you again."
Andrew Nugent
September 4, 2025
5
out of
5
rating by Andrew Nugent
"Lance and his team were very hospitable. Working with them has been a joy and an honor and I won’t hesitate to use them in the future!"
We responded:
"Thank you, Andrew, for your kind words about our team. It's great to hear that your experience with us has been enjoyable and honorable. We look forward to assisting you again in the future! Welcome to the Lance Cook Agency!"
Rubén dario Ortega mieres
August 30, 2025
5
out of
5
rating by Rubén dario Ortega mieres
"Excellent service, Stephanie's help was very helpful, thank you for always counting on State Farm."
We responded:
"Thank you, Rubén, for your kind words and for highlighting Stephanie's assistance. We're grateful to have you as part of our State Farm family. If you need anything else, feel free to reach out."
Amanda Danda
July 24, 2025
5
out of
5
rating by Amanda Danda
"Worked with Bri on a quote for auto insurance for me and my family. 3 Automobiles and adding a new driver. Bri was wonderful to work with and ended up saving us money. We were with another insurance agency for over 20 years and switched to Sate Farm today. Thank you so much Bri!!!"
We responded:
"Thank you, Amanda, for taking the time to share your experience. We're glad Bri could assist you with your auto insurance needs and help you save money. Welcome to the State Farm family!"