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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tri Phan

Tri Phan

September 20, 2024

5  out of  5
rating by Tri Phan
"the service is exceptional and unprecedent...timing response and professionalism are most impressive to me"
We responded:
"Thank you, Tri, for your kind words. We're thrilled to hear that our exceptional service, timely responses, and professionalism have impressed you. Your satisfaction is our top priority, and we appreciate your positive feedback. Thanks for the 5 star ⭐️ review!"
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David Rendon

September 19, 2024

5  out of  5
rating by David Rendon
"I had the privilege to be attended by Precious from Lance Cook State Farm, and I have to say I've never felt so taken cared of! She made my whole car process and insurance process so easy. You guys better be taking good care of her! Amazing overall. 10/10"
We responded:
"Thank you, David! We're thrilled to hear that Precious provided you with exceptional service. Your satisfaction is our top priority, and we appreciate your kind words. We'll be sure to pass along your praise to her! Thank you for choosing Lance Cook State Farm!"
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Robert Boston

August 16, 2024

5  out of  5
rating by Robert Boston
"Review for Lance Cook State Farm Insurance Agent I initially had an issue with my coverage, and I mistakenly thought it was due to poor service. However, once Lance Cook became aware of the problem, he immediately stepped in and went above and beyond to resolve it. His dedication and quick action truly impressed me. I am happy to give him a well-deserved five-star review. Highly recommend Lance Cook and his team!"
We responded:
"Mr. Boston, I am so sorry to hear that you a negative experience. After our conversation today, I will follow up with you on Monday once I speak with a team leader in the claims department. I hope that you have a great rest of your weekend! "
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Dario Cannon

June 7, 2024

5  out of  5
rating by Dario Cannon
"The one thing I liked about Beatrice is that she honestly cared it was very thorough with the procedures that needed to be take place for the claim"
We responded:
"Dario, thank you so much for leaving us a review!"
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Jerri Lackey

May 31, 2024

5  out of  5
rating by Jerri Lackey
"Shout out to " Precious" at Lance Cook's office. She went out of her way - above and beyond to help resolve an issue with a claim - and I am finally expecting payment and hope to have my car back at the first of the week. Thank you Precious !!!"
We responded:
"Thank you for sharing your positive experience with our team. We are glad she was able to assist you with your claim efficiently. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Robert Byrd

Robert Byrd

March 27, 2024

5  out of  5
rating by Robert Byrd
"We just wanted to say thank you for helping us with all our insurance needs. We would like to sent a special thank you to Beatriz for the way she help get us what we needed and to get everything right . THANK YOU"
We responded:
"Thank you for your kind words, Robert! We're thrilled to hear that Beatriz provided you with excellent service! Please don't hesitate to reach out if you need anything else. We appreciate your business!"
Profile photo of Marta Cervero Urones

Marta Cervero Urones

January 31, 2024

5  out of  5
rating by Marta Cervero Urones
"Recomiendo mucho esta oficina! Beatriz me ha ayudado con todas mis pólizas y es muy amable. Muchísimas gracias!!"
We responded:
"Thank you for recommending our office, Marta! We're glad our agency provided excellent service and assistance with your policies. We appreciate your kind words regarding Beatriz too. She's become a valuable asset to our organization. "
Profile photo of Rebecca Rhoney

Rebecca Rhoney

January 31, 2024

5  out of  5
rating by Rebecca Rhoney
"Beatrice always has the best customer service and is always able to help me whenever I need it. 10/10 would recommend Lance Cook State Farm to anyone looking for insurance."
We responded:
"Thank you, Rebecca! We appreciate your kind words and recommendation. We're here to provide excellent customer service whenever you need us."
Profile photo of Trygve Thoresen

Trygve Thoresen

January 31, 2024

5  out of  5
rating by Trygve Thoresen
"Erica does a great job handling set up of insurance plans and helping to save money. She is very thorough."
We responded:
"We are so glad to hear that we were able to save you money while finding you the best coverage. Thank you for choosing and thank you for mentioning Erica as well. "
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Leanna Corea

January 31, 2024

5  out of  5
rating by Leanna Corea
"This office always does a fantastic job addressing all of our insurance needs. Erica recently shared with us a life insurance quote and covered all the aspects of the plan in detail to me. She makes everything make sense for someone who doesn't understand the ins and outs of these policies. LOVE this office and staff!"
We responded:
"Thank you for trusting our agency with your life insurance needs. We are so thankful for your business."
Profile photo of Dawson Walker

Dawson Walker

January 31, 2024

5  out of  5
rating by Dawson Walker
"Great service. Beatriz was wonderful to work with!"
We responded:
"Thank you for the kind review, Dawson!"
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Sandra Anders

January 31, 2024

5  out of  5
rating by Sandra Anders
"Amazing customer service. The employees at Lance Cook State Farm are always so professional and helpful."
We responded:
"Thank you, Sandra! We strive to provide exceptional customer service at our agency. We appreciate your kind words."
Profile photo of Mark Hudson

Mark Hudson

January 31, 2024

5  out of  5
rating by Mark Hudson
"Megan Brown is the best insurance for all your insurance needs! A++++"
We responded:
"Mark, Thank you for your awesome review and for mentioning Megan! We are glad to have her on our team! "
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Bridgett Schwab

January 31, 2024

5  out of  5
rating by Bridgett Schwab
"Megan Brown is awesome! Love the service she provides!"
We responded:
"Scott, Thank you for sharing your thoughts on Megan and for your continued support! We are grateful for your business!"
Profile photo of Teia Cornett

Teia Cornett

January 31, 2024

5  out of  5
rating by Teia Cornett
"The staff are always so so friendly and always willing to help with any insurance needs we have! Absolute Wonderful people!"
We responded:
"Thank you for your kind words, Teia! We're thrilled to hear that our staff has been friendly and helpful. We appreciate your support!"
Profile photo of Gracie White

Gracie White

January 31, 2024

5  out of  5
rating by Gracie White
"Everyone who works at Lance Cook State Farm has been so friendly and helpful anytime we have needed help or had a question about something! Megan is the sweetest and always goes above and beyond to make sure we are taken care of each month!"
We responded:
"Thank you for your kind words, Gracie! We're glad to hear that Megan and our team have been helpful. We appreciate your support!"
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Cassandra Rosenburg

January 31, 2024

5  out of  5
rating by Cassandra Rosenburg
"Great company to work with!"
We responded:
"Thank you for your kind words, Cassandra! We appreciate your feedback and are glad to hear that you had a great experience working with us."
Profile photo of spoken grace

spoken grace

January 30, 2024

5  out of  5
rating by spoken grace
"Lance Cook State Farm always does great with all my insurance needs."
We responded:
"Thank you for your kind words! We appreciate your trust in our agency State Farm for all your insurance needs. Please tell your friends about us too! "
Profile photo of Abby Perez Diaz

Abby Perez Diaz

January 25, 2024

5  out of  5
rating by Abby Perez Diaz
"Megan was very helpful and friendly !"
We responded:
"Thank you for your kind words, Abby! We're glad Megan provided you with helpful and friendly service."
Profile photo of Robert Martin

Robert Martin

December 16, 2023

4  out of  5
rating by Robert Martin
"Has been a very helpful agent when mishaps happen."
We responded:
"Robert, Thank you for your kind words. I hope that we can always be there for you when things occur. Merry Christmas! Lance and the Cook Team "
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Kelly Hubbard

December 5, 2023

5  out of  5
rating by Kelly Hubbard
"The Lance Cook office and staff are always so helpful and friendly. Recently, Gia assisted me with a vehicle repair and she was involved throughout the entire process. Thank you Gia for always checking in with me! I have been with this office for several years and their customer service is consistently 5 Stars!"
We responded:
"Kelly, Glad that your experience with Gia and our 127 office staff has been positive! We are so grateful for your continued support of our business and we hope to continue to serve your insurance needs for years to come!"
Profile photo of Paula Hunt

Paula Hunt

October 27, 2023

5  out of  5
rating by Paula Hunt
"Megan and Lance were both very responsive with emails and phone calls, I looked at several different insurance agencies and went with Lance Cook because of there amazing cusomer service. Great company to work with!! Would definitely recommend for all your insurance needs!!"
We responded:
"Thank you for trusting Megan and our agency with your insurance needs. We are so thankful for your business! It's always nice to gain new customers and we are thankful to have earned your business! Welcome!y"
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ALisa Yount

September 6, 2023

5  out of  5
rating by ALisa Yount
"Lance Cook is very good at his job. I've been with them for years and never had a bad experience. Excellent service"
We responded:
"Alisa, Thank you so much Alisa for the kind words. I'm blessed to have this wonderful opportunity to serve great folks like you! Appreciate you! Lance "
Profile photo of Verónica Arocho

Verónica Arocho

August 31, 2023

5  out of  5
rating by Verónica Arocho
"Excelente servicios, me explicaron todo a detalles y me buscaron la oferta que mas me convenía. Los recomiendo!!!!"
We responded:
"We love 5 star ⭐️ reviews in any language!! Thank you Veronica! "
Profile photo of Cindy Rhame

Cindy Rhame

August 29, 2023

5  out of  5
rating by Cindy Rhame
"This State Farm office & their staff are so professional & friendly. Many thanks to Stephanie for making the change of insurance companies for both my home & car so easy, not to mention saving me a ton of $$$. We met the owner on our way out - these are hometown folks who actually care that everything is perfect for YOU with your coverage. They truly live up to their motto of "like a good neighbor..." I felt treated like a good neighbor. I highly recommend calling this office if shopping for new insurance. I had been shopping for new insurance for a month-- wish I would've called Lance Cook's FIRST- but I'm ever grateful I called them last as it was a totally different experience than with the other companies I'd talked with prior, thus making me appreciate their customer service even more! Thanks for everything, y'all!"
We responded:
" Cindy, It was so nice getting to meet you. Thanks you for the awesome review and for letting everyone know how great Steph is! We are so glad to have her on our team! Thank you again for business and welcome to Lance Cook State Farm!"