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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Doris Smith-King

July 9, 2026

5  out of  5
rating by Doris Smith-King
"Briana is the best. Everytime i need something done with one of my policies she is my go to. She handles things in a professional manner and gets it gone quickly and correctly. I highly recommend her for your insurance needs."
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Jacob Ward

July 7, 2026

5  out of  5
rating by Jacob Ward
"Jessica Dye was very helpful when trying to get a renters insurance proof and was very sweet. Definitely recommend her!"
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Dunamis Ackerl

July 2, 2026

5  out of  5
rating by Dunamis Ackerl
"Great service, no complaints at all."
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Robert Martin

June 26, 2026

4  out of  5
rating by Robert Martin
"Has been a very helpful agent when mishaps happen."
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Patrick Schwend

June 18, 2026

5  out of  5
rating by Patrick Schwend
"Betty & Andy were very helpful with helping my family get the insurance we needed. Process was very smooth and pain-free. Couldn't have asked for a better experience. Thank you guys for all you do!"
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Kenneth White

June 18, 2026

5  out of  5
rating by Kenneth White
"Jessica is the best! She's everything anyone could ask for in a customer facing world. Nice, efficient, pleasant, and knowledgeable. Thank you Jessica for delivering my boat ins so quick!"
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Michael Seel

June 8, 2026

5  out of  5
rating by Michael Seel
"excellent service"
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Cynthia Combs

May 13, 2026

5  out of  5
rating by Cynthia Combs
"I had an excellent experience with Jessica Dye when she helped me to get the paperwork corrected on our insurance. She was kind, helpful, and followed through immediately on the actions needed. She made us truly glad that we had changed to State Farm for our home and auto insurance. Her prompt and effective service made what could have been a long and painful process so much easier, and we are more than satisfied with her work!"
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Dominic Gallicchio

April 28, 2026

5  out of  5
rating by Dominic Gallicchio
"I had a great experience with Jess and am now paying less money for more coverage than I had with Progressive. Highly recommend this location and Jess in particular."
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Eugene Smith

April 27, 2026

5  out of  5
rating by Eugene Smith
"First visit was very good! Briana was able to handle both my home and auto accounts and was very nice to deal with. Staff was very helpful and I really enjoyed Briana! No pressure tactics, just good reliable quotes. Highly recommend you contact this company if you are looking for home or auto insurance!"
We responded:
"Thank you, Eugene, for sharing your experience! We're glad to hear that Briana and the team were able to assist you with your home and auto accounts in a friendly and helpful manner. We appreciate your recommendation and look forward to serving you again."
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Kimi

April 22, 2026

5  out of  5
rating by Kimi
"I had a great experience working with Briana. She was very helpful, patient, and made the whole insurance process smooth and easy to understand. She answered my questions clearly and made sure everything was set up correctly without any stress. She was also very friendly and professional throughout the process. I really appreciate her help and would definitely recommend working with her."
We responded:
"Thank you, Kimi, for sharing your experience with Briana. It's great to hear that she was helpful, patient, and made the insurance process smooth for you. We appreciate your recommendation and look forward to assisting you in the future. "
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Cindy

April 17, 2026

5  out of  5
rating by Cindy
"Very attentive to everything. From home to car to life insurance. Very pleased with service and cost."
We responded:
"Thank you, Cindy, for your feedback! It's great to hear that you found our service and cost satisfactory across your home, car, and life insurance needs. We're here to help whenever you need us."
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Heather Houser

April 16, 2026

5  out of  5
rating by Heather Houser
"We were fortunate to work with both Lance and Andy on our home and auto insurance! They were very prompt in getting us quotes and by bundling, we are saving a lot of money annually. Both were super kind and thorough. We will be telling our friends about them!"
We responded:
"Thank you, Heather, for sharing your experience with us! It's great to hear that we were able to assist you with your home and auto insurance needs and help you save money. We appreciate your recommendation to your friends."
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Natalie Greene

April 12, 2026

5  out of  5
rating by Natalie Greene
"Great experience with Lance Cook’s office! Jessica Dye was incredibly friendly, knowledgeable, and took the time to provide a thorough quote. Her customer service was top notch and made the process easy. Highly recommend!"
We responded:
"Thank you, Natalie, for sharing your experience! We're glad to hear that Jessica Dye's friendly and knowledgeable service made the process easy for you. Your recommendation means a lot to us. "
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Lidoine Nelson carbajal

March 30, 2026

5  out of  5
rating by Lidoine Nelson carbajal
"Stephanie did an excellent job handling our insurance. She ensured that all the issues we had were properly taken care of and maintained great communication throughout the process. Would highly recommend her to assist with your insurance needs!"
We responded:
"We are so happy to hear that your experience with Stephanie at our office was positive and that she was able to help you with your questions. Thank you for choosing our agency and welcome to Lance Cook State Farm!"
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Markee Perry

March 20, 2026

5  out of  5
rating by Markee Perry
"Great sales rep BRI WAS AMAZING"
We responded:
"Markee,
I'm so glad to hear that your experience was positive with Bri.
Welcome to Lance Cook State Farm and thank you for your business! "
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Robert Willis

March 20, 2026

5  out of  5
rating by Robert Willis
"I recently worked with Jessica Dye to transition my car insurance from my previous vehicle to a new one, and it was a very smooth experience. A simple phone call took care of everything in no time. Jessica was friendly, helpful, and made the entire process easy from start to finish."
We responded:
"Thank you, Robert, for sharing your experience with Jessica. It's great to hear that the transition of your car insurance was smooth and handled efficiently. We appreciate your feedback and look forward to assisting you in the future. Thank you for your business to Lance Cook's office !"
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The Realwriter

March 16, 2026

5  out of  5
rating by The Realwriter
"I moved away from Hickory 10 years ago. But I still use State Farm and kept Lance's group as my agents. Hands Down this group is THE ONLY reason I will stay with State Farm."
We responded:
"Thank you, The Realwriter, for your loyalty and for sharing your experience with our team. It's great to hear that our service has made such a positive impact on your decision to stay with State Farm. We're here to support you no matter where you are.
Thanks for being a loyal customer!"
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Richie Ryan (Rit_Chee)

March 9, 2026

5  out of  5
rating by Richie Ryan (Rit_Chee)
"I had help from Jessica Lynn Dye and she was able to get me a cheaper insurance than what I had previously. The process was quick and easy."
We responded:
"Thank you, Richie, for sharing your experience with us. It's great to hear that Jessica was able to assist you in finding a more affordable insurance option quickly and easily. We appreciate your feedback and look forward to serving you again! "
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Arlene Diamonti

March 7, 2026

5  out of  5
rating by Arlene Diamonti
"Everyone was very helpful and answered my questions and help me decide on what I needed.
Thank"
We responded:
"Arlene,
It's so great to hear about your positive experience with our office at Lance Cook State Farm.

Welcome to our office and let us know if you ever need anything from us and we want to welcome you to our offices!

"
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Jai

February 25, 2026

5  out of  5
rating by Jai
"Briana was amazing Great customer service skills & she listens well & got me the best quote ! Thanks lance"
We responded:
"Thank you, Jai, for sharing your experience! We're glad to hear Briana provided great customer service and helped you find the best quote. We appreciate your feedback and support."
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A Google User

February 23, 2026

5  out of  5
rating by A Google User
"I had the pleasure of working with Briana at Lance Cook State Farm Insurance, and it was a wonderful experience. She was helpful in reviewing life insurance for me, and took her time, answering any questions I had. She was very personable and pleasant to work with. I have been extremely happy with all the services at Lance Cook State Farm."
We responded:
"Sean Mc,
It's so good to hear the good news from you that Bri was a great help to you.
It's a true honor to be your State Farm agent and I just want to say thank you for your kind words and your support of our business! "
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Ronald Woody

February 19, 2026

5  out of  5
rating by Ronald Woody
"Briana truly went above and beyond helping me get my car insurance set up. She was patient, knowledgeable, and took the time to explain everything clearly so I understood all my options. She made what could’ve been a stressful process feel easy and smooth. I really appreciate her professionalism and dedication to making sure I got the best coverage for my situation. Highly recommend working with her!"
We responded:
"Thank you, Ronald, for sharing your experience with Briana. It's great to hear that her patience and knowledge made setting up your car insurance easy and smooth. We appreciate your recommendation and look forward to continuing to serve you. "
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Nikki Larabee-Domagalski

February 18, 2026

5  out of  5
rating by Nikki Larabee-Domagalski
"New to the area I called and spoke with Jessica for a quote on renters insurance and auto insurance. She was kind, professional and made the process a breeze. Her customer service is top notch which is what I have become accustom to with my local state farm agent. I'm glad I made the call and connected with Jessica for the services I needed."
We responded:
"Thank you, Nikki, for sharing your experience! We're glad Jessica could assist you with your renters and auto insurance needs and make the process easy. We appreciate your trust in us as you settle into the area. Welcome to Lance Cook State Farm! "
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mike bell

February 13, 2026

5  out of  5
rating by mike bell
"I recently had the pleasure of working with Jessica Lynn Dye at State Farm Insurance, and it was a fantastic experience. She was incredibly helpful in securing car insurance for me, demonstrating exceptional customer service skills throughout the process. Jessica's friendly and professional demeanor made everything smooth and stress-free. I wholeheartedly rate her a solid 10 and am very thankful for her assistance."